My business date is
ahead. How do I put it back?
The business date is set when the
system is set up and there are several functions that depend on
a consistent system date. For this reason, the date cannot be reset.
An acceptable workaround is to operate normally until the system
advances to the correct day.
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My business date is behind.
How can I fix it?
The business date is set when
the system is set up and there are several functions that depend
on a consistent system date. For this reason, the date cannot
be reset. An acceptable workaround is to operate normally until
the system advances to the correct day. If you haven't done any
business for the day, you can close out to let the day "catch up".
If you have done business, wait until that night and then close
out twice.
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I
get a "Runtime
Error 201" when taking a customer payment, why?
This
error is related to the due date field. From the Payment screen,
hit F7 to get to the Agreement Information and check the "due now date".
The default date is 1/1/2022 or 1/1/2222. Change this field
to today's date and you should be able to process the payment.
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When
I write an agreement, I get a "Btrieve Error 4, key 0, file prodcode.btr",
why?
This can happen if
the Item's product code is not correct. To correct this error,
go to Maintenance > Product Code maintenance, and choose "Change
Individual Item's Product Code", and enter the stock number.
Select the correct product code from the list. This should
correct the problem.
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Why can I not see the
cost of the item under Item Inquiry?
The cost information
is only available to specific security levels. To allow access
to the cost field you must change the security priviledge for
the user. You can change this in the Maintenance > Passwords > screen.
Select the user name from the list and select F5 for password rights.
In the Under Inventory > Item Inquiry screen you will see a
right that says "Not Allowed to View Cost." Select this
field and hit the space bar or press enter to toggle the right
on or off. When you have configured the right, press F10 to save
and exit.
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I can't see the total
in the drawer when I close out, why?
The drawer-total
information is only available to specific security levels. To
allow access to the cost field you must change the security priviledge
for the user. You can change this in the Maintenance > Passwords > Edit
Rights screen. Select the user name from the list and select F5
for password rights. In the Under Inventory > Item Inquiry screen
you will see a right that says "Allow to View Total in Cash
Drawer." Select this field and hit the space bar or press
enter to toggle the right on or off. When you have configured the
right, press F10 to save and exit.
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Why do some of the entries
on the Income Summary disappear at the
beginning of a new year?
Entries on the Income Summary report
are the added when you process a transaction.
For example, if you do not take a club payment or credit card until
February, it will not show up on the Income Summary report screen
until then.
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Why
do I get a "Invntry.btr/aorb
Transfer.btr Mismatch" when transferring?
This
is a data transfer safeguard that is triggered by two actions.
The primary cause is the use of a transfer disk that has a "transfer.btr" file from
an older version of TIRM. To correct this you will need to format
the floppy disk from your working version. To format a floppy disk,
type "format a:" from the DOS prompt. If you are running
a Windows system, open the "My Computer" window and locate
the "3 1/2 Floppy" icon. Right-click on this icon to
bring up the short cut menu and select "Format". The
other cause for this problem occurs when updating stores. If any
of the active stores have an older version of TIRM, this mismatch
error will occur. Using the forementioned process, bring all stores
up to date so they are all on the same version of TIRM.
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I
get a "Btrieve
88" error when I start TIRM, why?
This error occurs
when there are multiple instances of TIRM open on the same computer.
You can easily see if this is the case by looking at the toolbar
(Windows only) and counting how many TIRM sessions are running.
Closing all sessions, then re-starting TIRM will correct the
problem. Alternately, you can re-boot the computer.
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How do I back out a payment?
Technically,
you cannot "back
out" or "undo" a payment entry. The workaround is
to make additional negative entries to offset the incorrect payment
entries. Before you do this, it is important
to know the exact amount of the payment you wish to correct. Use
the F6 key to bring up the "Payment History" option.
Look for the payment in question and note the exact amounts for
credits, damage waiver, late fees, subtotal and tax. (Write it
down!.) Then, enter the same number of credits as a negative number
and press the F9 key to bring up the Detail screen. Look here to
ensure that the negative amounts were entered for each field. If
you are sure the entries are correct, press F10 to save the information.
This will return you to the payment screen. At this point, you
can still back out, but if you are sure the information is accurate,
press F10 process the negative entries. To verify the process,
go back to the Payment History (F6) screen. Once the payment has
been corrected, you can take the customer payment normally.
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How does TIRM process
payments? In other words, what funds are processed first, second,
etc., when a payment is taken?
TIRM applies funds
in the following order: Rental, Damage Waiver, Buyout, Late
Fees, NSF Fees, Trip Charges, Extended Warranty, and Club Fees.
If there are not enough funds to satisfy the amount due, the
remainder goes into Deferment.
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How do I delete an item
that is no longer in my Inventory?
There are two
methods for deleting obsolete inventory from the system.
First, you should zero-out the item cost from the Edit Inventory
screen before using either procedure. Then, you can either
set the sale price of the item to $0.00 or charge-off the
item.
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