I am getting an error
that says 'cannot find working folder' on the second computer, why?
It is likely that the mapped network drive
from the server has been disconnect, or did not initialize when you
powered up your system. The usual solution is to first ensure that
the server has been successfully started. Then, re-start the second
machine. The mapped network drive should initialize normally. If that
doesn't work, you will need to confirm that the mapped source is correctly
identified. You can see this easily by double-clicking on the Network
Neighborhood icon on the server computer. Here you should see all the
folders shared on the server. One of the folders should be your check
cashing program. Right click on the check cashing folder and select "map
network drive". When prompted, select the next available drive
letter (usually F:) and make sure that the "Reconnect at login" box
is checked. Once you have done this Click "OK" and you should
see a window with the contents of the CC folder in it. Close this window
re-start the system. You should be able to get into Check cashing now.
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I can print from
one computer, but not the other, why?
More than likely, you can't print from the
workstation, as opposed to the server. The first thing is to re-start
the system. If you still can't print, you will need to check the printer
properties. From the Start button, go to Control Panel>Printers
and right click on the printer that won't print. From the right-click
menu, select properties and then the Details tab. Click Capture printer
port and put in the path to the printer. Make sure reconnect at login" is
checked, then select "OK" and exit the dialog. Re-start your
system and test. You should be able to print.
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I am getting an "Error
103" when trying to run AutoUp.
This can be caused by a defective log file.
Delete the auto up log file to correct this.
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How do I backup the
program?
Backup is a simple procedure that involves
copying select files from the primary program folder to alternate media
source such as a floppy disk, zip disc, etc. In order to do this, you
will need to know what files to copy. The following list includes the
critical backup files.
*.btr (all files with a "btr" file
extension)
params.fil
contract.txt
drowssap
pass.dat
custmrct.txt (applicable only if you are using a custom receipt)
Copying the files is a simple matter of using DOS commands
to copy selected files to the alternate media.
If you are using a Colorado tape system, use the Colorado
software to create a backup job that includes the above files by selecting "New
Backup Job". Then, using the explorer window, browse the left
pane until you find the CC Folder. Then select the files and save.
If you have a zip Drive you can use DOS to perform the
backup. From the command prompt type, "PKZIP X:\Backup.zip *.BTR
PARAMS.FIL CONTRACT.TXT DROWSSAP PASS.DAT CUSTMRCT.TXT", where
X is the drive letter of your zip drive.
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I'm getting a "BTR
20" when I try to go into the system, why?
First, re-start the computer. If you still can't get
in, and you are running Windows 9x, make sure that the BTRBOX95 application
is running. You can confirm this by ensuring that there is a little
blue jack-in-the box icon in your task bar. If this application is
not running you will need to navigate to "C:\Pvsw\Bin" and
manually start the application. Double click the BTRBOX95 application
icon to start the application. To ensure that this doesn't happen each
time you start your system, you should copy the BTRBOX95 executable
file to the Windows StartUp folder. If you still cannot get into the
system, you should contact tech support.
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Is it possible to roll back the
business date during a normal business day?
Sorry, the application does not support this option.
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How can I void a payment?
The easiest way to void a payment is to enter an identical
negative payment amount to offset the error. From the Payment Screen
enter a negative payment that is inverse to the amount you need to
void. For example, if the amount of the void is $137.00, you would
enter -137.00 at the Payment Screen.
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I have a user that cannot remember
their password. What should they do?
For security reasons, the application will not allow
you to retrieve the lost password. The workaround is to let the application
create a new security account by deleting the existing password and
application files. To do this safely, you will need to make a backup
of these files before you delete them. This is relatively simple process
that you can perform by using the DOS prompt:
From the DOS prompt, navigate to the CC directory and
perform the following commands:
Copy Drowssap Drowssap.old
Copy Pass.dat Pass.old
Del Drowssap
Del Pass.dat
Re-start the system, and the application will create
new security files. All of your user accounts will have to be re-created
with new employee and password data.
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Why is the Cash drawer not balanced
after a void from a previous day?
When you enter a void, you are actually deleting a transaction.
This will change the drawer's cash amount. If the voided transaction
is from a previous day, the application restores that amount into the
drawer, or removes it accordingly. If you don't actually receive or
pay out the cash on that day, then the drawer will be not be balanced.
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What's the difference between "Multi-User" and "Multi-Drawer"?
"Multi-User" allows more than one instance
of the program to access the data at any given time. "Multi-Drawer" allows
for separate drawers to each teller.
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What is the difference between
a "Rollover" and a "Renewal"?
With a "Rollover", a held check is bought back,
and a new check is held. There is a new check number for the transaction,
and the due date is extended as well. In a "Renewal", there
is no new check, the due date is simply extended for the existing loan.
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Why doesn't the system automatically
advance the business date?
Because there are occasions when users will require an
active "business date" for a time period that isn't the actual
calendar date. We provide this functionality to give users flexibility
to close out their day anytime they need to, morning or night or whichever
works best with their schedule.
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What kind of printers
are compatible with the Check Cashing system?
LASER PRINTERS
Okipage 14E
HP LaserJet 1200
HP LaserJet 1100
INK JET PRINTERS
Apollo P-2200
Lexmark JetPrinter 1020 (this printer does not work on a network)
Lexmark JetPrinter 5700 (this printer does not work on a network)
HP DeskJet 920 series*
HP DeskJet 940 series*
HP DeskJet 960 series*
*These printers have not actually been tested, but we
have received assurance of their compatibility by a representative
of Hewlett Packard.
When buying an Ink-Jet printer for a DOS-based application,
you should ensure that the product is 100% DOS compatible. Generally,
USB printers do not meet this requirement, and should be avoided. If
you are not certain, request clarification from the manufacturer.
DOT MATRIX PRINTERS
Okidata 180
Okidata 180 Turbo
Panasonic IBM ProPrinter
The Rule of Thumb for buying an Dot Matrix printer to
work with Ideal or any DOS based program is this:
When buying a Dot-Matrix printer for a DOS-based application,
you should ensure that the product is IBM ProPrinter or 100% DOS compatible.
Generally, USB printers do not meet this requirement, and should be
avoided. If you are not certain, request clarification from the manufacturer.
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Teletrack doesn't’t
work and gives me a "No UART at this address" error. Why?
This is a hardware error and requires access to the Windows
Registry to correct. If you are not comfortable editing the Registry,
please contact tech support for help. If however, you are comfortable
with this process, follow these steps:
From the Start Button, select "Run". In the
space provided, type REGEDIT and click OK. This will bring up the Registry
Editor. On the left side of the editor is a tree-like hierarchy with
a long list of registry "keys". Each key will have a property,
or value, which shows up on the right side when the key on the left
side is selected. Find the following key by navigating through the
hierarchy:
HKEY_LOCAL_MACHINE > system > Current control Set > Services > VxD > VCOMM.
On the right hand side of the screen, you will see "EnablePowerManagement" property.
The value will probably be 01 00 00 00. Right click on "EnablePowerManagement" and
click "modify" to change the value. Change the value to read
00 00 00 00, then close the registry editor. Re-start the system and
confirm that the problem is corrected.
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How do I configure
Norton PCAnywhere so Ideal Tech Support can access my system from a
dial-up connection?
You will first need to confirm that your modem is properly
configured, but once this is done, you will not have to do it again.
In the Windows Control Panel, select "Modems". Right-click
on your modem, then select "properties". Make sure that the
modem you are using is checked in the "Device list". Click
on "Callers", then right-click on the big white box. Click "New" and
set up a login name of "IDEAL", and a password of "SUPPORT".
Confirm the password by putting "SUPPORT" in the "confirm
password" field and then click "OK".
Each time you need Ideal to connect, you will need to
right-click on the modem from Control Panel and select "Launch
Host". This will connect your system to Ideal Software.
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How do I configure
Microsoft NetMeeting so Ideal Tech Support can access my system from
a dial-up connection?
From the Start button, select "Run", type "CONF" and
press Enter. If this is the first time you run NetMeeting, you will
need to complete the information screen. When NetMeeting starts, enter
the IP address you were given by Ideal Tech Support in the black text
box at the top of the window, then click on the "phone" button.
This will dial the IP address and connect to Ideal Software. After
you have connected select TOOLS> SHARING. Click on "Desktop" and
then on "Share" button. This will give Ideal access to your
Windows desktop. Click on the "Allow" control and put a check
mark in the "Automatically accept request for control" Box.
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How do I install Updates
from floppy disks?
From the MS-DOS Prompt, type "cd\cc". This
should change the DOS prompt to C:/CC>. From here, type A:\Install.
The update will install itself.
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What does "Location
of Local Data " mean, and can I change it?
The location of local data should only be changed in
special circumstances. Ideal Tech Support will advise you when this
is necessary. It is our recommendation that you do not alter this setting.
If you need further help with this, please contact Ideal Tech Support.
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When I print a contract,
nothing happens. However, if I print another document from the system,
and then try to print the contract again, it works fine. Why?
Confirm you printer settings by going into Manager>Store
settings > Printers Electronic drawer. On the Contract printer,
set the Form Feed option to "YES". Press F10 to save and
try again.
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I am trying to un-deposit a
check and it is not showing in the pick-list. How can I find the check?
Widen the date range. Due date of check should be between the
before and after dates shown on un-deposit screen. Checks that show here are
going by “Date to deposit” date.
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I can’t open Ideal; I clicked
on the icon but nothing happened.
Check taskbar to see if it is already opened and minimized.
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System date and Business date
do not match.
If system date is incorrect, close Ideal and then click on time on
taskbar. Change the date accordingly. If system date is correct but business date
is not correct, then close out day to match.
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Why am I prompted to install a
contract when I am only upgrading software?
If upgrading software from previous version, select “compact
installation”. This will only install the program and any service releases. You
will not be prompted to install contract because contract should already be installed.
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Check reader quits working for no
apparent reason. What should I check?
We suggest unplugging the reader from electricity and sliding back
the cover, then blow with canned air to remove any dust particles. You can also turn
reader upside down and tap on bottom of reader to dislodge any pieces of paper, lint
or dust. Re-assemble check reader and it should work correctly.
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Can’t find Net Meeting icon on desktop
anymore. How can I find it?
Go to Start>Run and type in conf. Hit OK. This will bring up Net Meeting.
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I don’t have any customer letters in the
software. Are there any samples I can use?
There are several customer and collection letters stored on the CCWIN CD.
You can browse the CD and look in the folder Contract. There is a sub-directory titled
Letters inside the Contract folder and it contains letters that can be used as is or edited.
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I am trying to print customer labels and
the software is printing several labels per customer. I only want one label for each
customer. How can I get this?
There is a filter that reads “don’t use check as filter”. If this is
checked, then only one label per customer will print.
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I have more than one computer at my
store. Do I have to install the CD on all of the computers?
The CD should only be installed on the main computer because you only want
to have one database and you want to share it. Therefore, you install the program on the
main computer and then share the C drive or the CCWIN directory. You network the computers
together and map the network drive as a drive letter (i.e., F:). You then only need to create
a shortcut on the desktop that points to the CCWIN.
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I am trying to enter a payment on a bad
check and it is telling me amounts do not match.
The “Application of payment” screen will default to amount owed but you
can change how you want the money applied. The check amount and the fee amounts applied
have to total the amount being paid today. If your customer owes $120 and is paying $120,
then the check amount can be $120 and the subsequent lines can be 0 or you can apply $100
on check amount and $20 on fee, etc., AS LONG AS TOTAL OF ALL LINES EQUALS AMOUNT OF PAYMENT.
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