IT Manager

This position is responsible for managing all organization technologies and providing technology support and training. Primary duties include: analyzing systems and processes; maintaining workstations and networks; maintaining web-based applications.

Duties:

	· Demonstrated thorough knowledge and experience in planning, deploying and maintenance of technologies including LANS/WANS; Windows Server Environment; Microsoft SQL Server; Windows Server Administration, Active Directory, Microsoft, Exchange Server, Microsoft SharePoint, anti-virus solutions, backup solutions, Classic ASP, VBScript, computer hardware (replacing hard drives, hardware drivers, etc.), repair and diagnosis of x86 systems, centralized authentication experience. Experienced in Application Service Provider environment.
	· Manages network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
	· Manages an internal IT help desk – responding to users requests in a timely manner · Assists staff in understanding and using technology; conducts regular staff technology presentations and trainings.
	· Performs routine preventive maintenance on hardware and software.
	· Manages technology inventory to include procurement and disposal.
	· Ensures compliance with all software licensing agreements. Manages and safeguards software media and associated licenses. Tracks software versions. Maintains centralized software use log.
	· Ensures networks, workstations, operating systems and software applications are operational; ensures hardware and software is patched and/or updated; ensures all analog and broadband circuits are operational in accordance with vendor specifications.
	· Ensures for the availability, continuity and security of data and information pertaining to the organization.
	· Prepares, maintains and tests a technology disaster recovery plan.
	· Manages external technology projects. · Manages customer data vault and data hosting services · Provides customer hardware and IT support
	· Respects confidentiality of organization, project, fiscal and personnel related information.

Bachelor's degree from four-year college or university and 5 years related experience and/or training; or equivalent combination of education and experience.